Shipping policy

Shipping & Order Policy

Thank you for shopping with My Random Shelf. We want your order experience to be clear, smooth, and worry-free from the moment you place your order until it arrives.

Order Processing

After your order is placed, please allow 4–8 business days for processing, preparation, and shipment.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package.

Shipping Time

After your order has shipped, the average delivery time is typically 3–7 business days.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather conditions, or other circumstances outside of our control.

While we do our best to ensure every order is shipped and delivered as smoothly as possible, exact delivery dates cannot be guaranteed once the package has been handed over to the shipping carrier.

Order Cancellation

Orders may be cancelled within 24 hours of purchase, as long as the order has not already been processed or shipped.

To request a cancellation, please contact us as soon as possible with your order number and use the subject line:

CANCEL ORDER

Once an order has been processed or shipped, we are unable to cancel it.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you entered an incorrect or incomplete address, contact us immediately with your order number and the correct shipping details.

We may be able to update the address if the order has not yet been processed or shipped. Once the package has shipped, we are unable to make changes to the shipping address.

Damaged, Defective, or Incomplete Orders

Every order is carefully packaged to help protect it during shipping. However, if your item arrives damaged, defective, or incomplete, please contact us as soon as possible.

To help us review your request, please include: