Refund policy

Return & Refund Policy

Thank you for shopping with us.

Returns

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, or any other reason except where the item is defective, damaged, or incorrect upon delivery.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If you receive an item that is defective, damaged, or different from the item you ordered, contact us immediately at support@myrandomshelf.com with your order details and photos of the issue.

After reviewing and confirming the issue, we will provide a full refund to your original payment method.

Refund Process for Approved Claims

If your claim is approved, we will notify you and process a full refund to your original payment method. Refunds are typically processed within 10 business days, although your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@myrandomshelf.com.